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New York’s attorney general says SiriusXM’s annoying cancellation process is actually illegal

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Taco
Posts: 623
Joined: Sun Aug 21, 2022 9:55 am

New York’s attorney general says SiriusXM’s annoying cancellation process is actually illegal

Unread post by Taco »

It's about time a government entity took note of SXM's dirty cancellation practices. Now hopefully something comes of it.

https://www.msn.com/en-us/money/other/n ... 7d5d&ei=16
Woe to you, oh earth and sea
For the Devil sends the beast with wrath
Because he knows the time is short
Let him who hath understanding reckon the number of the beast
For it is a human number
Its number is six hundred and sixty-six
km1125
Posts: 3792
Joined: Thu Mar 14, 2019 3:09 pm

Re: New York’s attorney general says SiriusXM’s annoying cancellation process is actually illegal

Unread post by km1125 »

It should not be any harder, nor take any longer, to "disconnect" from any subscription service than it does to initiate service.
Taco
Posts: 623
Joined: Sun Aug 21, 2022 9:55 am

Re: New York’s attorney general says SiriusXM’s annoying cancellation process is actually illegal

Unread post by Taco »

You can unsubscribe very easily through all streaming services like MLB TV, Hulu, Disney Plus, Paramount Plus, and so many more. But with these guys you have to waste several minutes of your time before they cancel. Their retention department is relentless.
Woe to you, oh earth and sea
For the Devil sends the beast with wrath
Because he knows the time is short
Let him who hath understanding reckon the number of the beast
For it is a human number
Its number is six hundred and sixty-six
Taco
Posts: 623
Joined: Sun Aug 21, 2022 9:55 am

Re: New York’s attorney general says SiriusXM’s annoying cancellation process is actually illegal

Unread post by Taco »

Attorney General James also seeks disgorgement, penalties, and costs, and to require SiriusXM to implement a simple and easy-to-use cancellation process.
Hopefully this lawsuit goes somewhere. I dream of the day of hassle-free cancellations!

https://ag.ny.gov/press-release/2023/at ... s-unwanted
Woe to you, oh earth and sea
For the Devil sends the beast with wrath
Because he knows the time is short
Let him who hath understanding reckon the number of the beast
For it is a human number
Its number is six hundred and sixty-six
Taco
Posts: 623
Joined: Sun Aug 21, 2022 9:55 am

Re: New York’s attorney general says SiriusXM’s annoying cancellation process is actually illegal

Unread post by Taco »

Looks like the shady practice is about to end. The FTC just passed the click-to-cancel bill. It should take effect in 6 months. Should be interesting to see how it plays out.
Woe to you, oh earth and sea
For the Devil sends the beast with wrath
Because he knows the time is short
Let him who hath understanding reckon the number of the beast
For it is a human number
Its number is six hundred and sixty-six
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