85-year-old with Alzheimer's sold Bell products and services he can't use after visit to The Source
Ross Miller, 85, thought he needed a new TV last October, so he went to The Source — a consumer electronics store owned by Bell Canada. But he got much more than he intended.
A sales rep signed Miller to two-year contracts for Bell Fibe TV and a new cell phone with data and a warranty plan; sold him a cordless phone, landline and tablet; and signed him to another two-year contract for high-speed home internet.
Miller, who has been diagnosed with Alzheimer's disease, isn't clear what happened. He already had a cell phone, which he doesn't use, didn't know what a tablet was and doesn't understand the internet.
The new products and services "seemed to have been sold to me without my knowledge, I guess," he told Go Public, shrugging. "That's the only explanation I can have. I'm still not sure how that happened."
Miller's son has a pretty good idea what happened — he says a sales rep at the store in Toronto's Dufferin Mall acted unethically.
"He went in to get a TV … and came out with everything except a TV," said James Ogden. "There's no justification for what they did, just taking advantage of somebody. It was exploitative."
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Toronto is 1205 miles from Niceville.