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Bell Canada

A place to discuss broadband, cable, satellite and wireless video services (not programming). This is the spot to discuss good deals, crappy customer service, cutting edge "cut-the-cord" video content providers, and to share your favorite Roku channels.
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Turkeytop
Posts: 3251
Joined: Mon Aug 16, 2010 9:27 pm

Bell Canada

Post by Turkeytop » Sun Jan 01, 2017 1:19 pm

Bell Canada is my Internet provider. Had to call for tech support last night. The Agent who took my call was located in Myanmar. Myanmar is such a primitive, backward country, I was surprised they would even have the infrastructure to support a call centre.

I suppose qualified tech workers can be had for a couple of bucks a day there. Unqualified workers like the guy who took my call was, would probably work for even less.

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Some Guy from Toledo
Posts: 591
Joined: Sat Jan 06, 2007 1:12 pm

Re: Bell Canada

Post by Some Guy from Toledo » Mon Mar 12, 2018 1:54 am

Turkeytop wrote:
Sun Jan 01, 2017 1:19 pm
Bell Canada is my Internet provider. Had to call for tech support last night. The Agent who took my call was located in Myanmar. Myanmar is such a primitive, backward country, I was surprised they would even have the infrastructure to support a call centre.

I suppose qualified tech workers can be had for a couple of bucks a day there. Unqualified workers like the guy who took my call was, would probably work for even less.
It wouldn't surprise me the slightest, though I don't think Myanmar is that backward (I know India has a problem with people not using toilets). :rollin

In The Bleachers
Posts: 216
Joined: Sat Apr 15, 2017 9:15 am
Location: Nankin Township

Understanding the call center

Post by In The Bleachers » Mon Mar 12, 2018 6:29 pm

I learned something that has worked out well twice with Comcast.
When they ask me "English or Spanish" hit 9 for Spanish.
And then keep mashing zero until I get someone.
The Spanish operators are in the states, bi-lingual and very easy to understand.
Detroit hasn't had a great sportswriter since Mike Downey went to Chicago.

sfpcc
Posts: 879
Joined: Thu Jan 11, 2007 3:05 pm

Re: Bell Canada

Post by sfpcc » Mon Mar 12, 2018 6:44 pm

About 16 years ago I worked at the Greyhound Call Center in Omaha Nebraska which closed in 2003. According a semi reliable source, (the message board of the travel website Lonely Planet) it was outsourced to Columbia.

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Some Guy from Toledo
Posts: 591
Joined: Sat Jan 06, 2007 1:12 pm

Re: Bell Canada

Post by Some Guy from Toledo » Mon Mar 12, 2018 8:36 pm

sfpcc wrote:
Mon Mar 12, 2018 6:44 pm
About 16 years ago I worked at the Greyhound Call Center in Omaha Nebraska which closed in 2003. According a semi reliable source, (the message board of the travel website Lonely Planet) it was outsourced to Columbia.
Doesn't surrpise me, though interesting they wouldn't to with someplace closer like Mexico.

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