Hampton Inn

[Deleted User 9015]

The problem is the beds. Nothing like going to bed with sore knees and waking up with a sore back.

Praying your Lincoln is going to start?

I'm praying for the day when your daughters do not have to lock their bedroom doors every time they hear a set of keys rattle.

[Deleted User 9015]

Called the owner of the place the morning we were leaving and told her. She got a little snippy saying we should of called the first morning and she would of sent someone to look at it. Kinda glad we didn't 'cuz that meant we would of had to hang around the house and wait on her handyman, instead of spending the day out running around.

I own a few short term rental properties, and I see both sides of this.

The problem was indeed serious; a good night's sleep is important. But the damage may have just occurred, and what you described is not immediately obvious to the cleaning staff unless they climbed into the bed. You provided a pretty reasonable solution to the problem, and you did well reporting same. You seem like a capable guy, and your fix solved the problem and removed a great deal of immediacy from rectifying it.

However, the vast majority of renters are not that capable, and their 'fixes' often cause more problems then they solve.

Also, likely invisible to you as a renter is the matter of renter feedback. Most renters 'forced' (their own decision) to find a solution on their own like you did end up writing up feedback on the incident that makes it sound like the renter was forced to fix his own miserable bunk in the barracks of Auschwitz, along with including an attendant over-zealously-low rating. Renting owners live and die on those ratings....the major renting aggregators like AirBnB and VRBO bury your listing so deep it's essentially invisible with a couple of 'bad' ratings.

I would prefer to be called, and I would ensure I advised the renter that a responsible and trusted party would arrive and fix the problem with no need to stay to tend them. If you were willing to do you own fix, I would try and evaluate your capability to do so, and then reward you with a dinner for you and your companion on me (I do this all the time). If you wished to be present for security reasons, I would let you pick the time and date and meet it. Then I would call you back after the repair and ensure you were happy. With those measures, there is no justification for a nasty write up by the renter. Shit happens.

She shouldn't have been snippy, especially given your efforts, but this is a 'walk a mile in the other guy's shoes' situation from both her and your perspectives.

Bed comfort should have its own rating and it should have at least 33% of the total weight for a score. I have actually found cheaper properties to have better bedding, tbh. I think its because those are people who are renting out cabins they actually use, not some property they picked up thinking they were going to become millionaires off of it like some guy on youtube told them they would become.

[Plate Cap]

Bed comfort should have its own rating and it should have at least 33% of the total weight for a score. I have actually found cheaper properties to have better bedding, tbh. I think its because those are people who are renting out cabins they actually use, not some property they picked up thinking they were going to become millionaires off of it like some guy on youtube told them they would become.

I agree; most vacation properties are occupied with vertical visitors about an hour in the morning and perhaps 1.5 or 2 in the evening. The rest is horizontal and in the bed.

We change our mattresses every 2 years or so, and only buy good stuff. We spend time in each one, and I don't want a sore back any more than the guests do.

As for ratings, if weighting could be done properly, I agree the bed should be a big part of it for the foregoing reasons. But that would not stop the all-too-frequent reviewer from assigning 1's to every category to "get back at" the owner for not having a certain flavor of K-Cup in the kitchen. Seriously....a lot of people do that. Read restaurant / rental evaluations and think of my previous Auschwitz example.

People LOVE to anonymously slam others for minor 'offenses'. Nearly every restaurant's reviews will have some "Karen" telling you the food was 'inedible". I eat out a lot and have the waistline to prove it; I can think of maybe 2 times in 60 years where I've been presented with "inedible" food at a restaurant.

[Deleted User 9015]

Bed comfort should have its own rating and it should have at least 33% of the total weight for a score. I have actually found cheaper properties to have better bedding, tbh. I think its because those are people who are renting out cabins they actually use, not some property they picked up thinking they were going to become millionaires off of it like some guy on youtube told them they would become.

I agree; most vacation properties are occupied with vertical visitors about an hour in the morning and perhaps 1.5 or 2 in the evening. The rest is horizontal and in the bed.

We change our mattresses every 2 years or so, and only buy good stuff. We spend time in each one, and I don't want a sore back any more than the guests do.

As for ratings, if weighting could be done properly, I agree the bed should be a big part of it for the foregoing reasons. But that would not stop the all-too-frequent reviewer from assigning 1's to every category to "get back at" the owner for not having a certain flavor of K-Cup in the kitchen. Seriously....a lot of people do that. Read restaurant / rental evaluations and think of my previous Auschwitz example.

People LOVE to anonymously slam others for minor 'offenses'. Nearly every restaurant's reviews will have some "Karen" telling you the food was 'inedible". I eat out a lot and have the waistline to prove it; I can think of maybe 2 times in 60 years where I've been presented with "inedible" food at a restaurant.

These are good points. Rating systems really put business owners over a barrel because when you have that occasional client from hell who is just looking to have a problem with you or your services, it can really harm you if you are a smaller business. I co-own a business and we have almost 70 ratings on trustpilot. All but three are fives. One is a four someone gave us for being a day late, one is for a mistake that was frankly our fault, and one was from someone who wasn't even a client. He received a free consultation and was mad about the prices so he wrote up that we cost him money because he needed a project done within a timeframe and that we dragged him along by doing a free consultation for him, which we completed earlier than we told him it would be complete. He got mad because we gave him a price quote that he couldn't afford so now we have this review hanging over our heads that idiots interpret as us stealing money from a guy and trustpilot won't do anything about it.

[paul8539]

Turkeytop:

Was the Cincinnati Hampton Inn that you stayed at the one in the Sharonville area, exit 16 off of I75? I have stayed at that one several times in the past, and it has been going downhill in the last few years.

[Turkeytop]

Turkeytop:

Was the Cincinnati Hampton Inn that you stayed at the one in the Sharonville area, exit 16 off of I75? I have stayed at that one several times in the past, and it has been going downhill in the last few years.

You should talk to the manager. Tell him to get rid of the clock. That will make the room look more up to date.

We've never tried the one in Sharonville. The one we stayed at was at the other end of town, maybe in Covington.

[Matt]

Turkeytop:

Was the Cincinnati Hampton Inn that you stayed at the one in the Sharonville area, exit 16 off of I75? I have stayed at that one several times in the past, and it has been going downhill in the last few years.

You should talk to the manager. Tell him to get rid of the clock. That will make the room look more up to date.

We've never tried the one in Sharonville. The one we stayed at was at the other end of town, maybe in Covington.

I provided feedback in the survey after I checked out about how much I appreciated having a wireless phone charging station bedside instead of a clock and suggested that should be implemented at all Marriott brand hotels.

[WC8KCY]

I provided feedback in the survey after I checked out about how much I appreciated having a wireless phone charging station bedside instead of a clock and suggested that should be implemented at all Marriott brand hotels.

The last Marriott I stayed at (Lexington, KY) had a clock radio that had both wireless and USB chargers, two AC outlets, and could also be used as a Bluetooth speaker. It even had a small integrated subwoofer and sounded pretty damned good. That's something I'd like to see in every Marriott.

I enjoyed that much more than the cheap-ass coffee supplied with the in-room coffeemaker, which would've been disappointing even in a Motel 6, and the housekeeping staff never replenished the coffee station in the four days I stayed there. I usually bring a five-cup coffeemaker along when traveling, but didn't expect that I'd need one at a Marriott.

[Round Six]

I enjoyed that much more than the cheap-ass coffee supplied with the in-room coffeemaker, which would've been disappointing even in a Motel 6, and the housekeeping staff never replenished the coffee station in the four days I stayed there. I usually bring a five-cup coffeemaker along when traveling, but didn't expect that I'd need one at a Marriott.

I think it's been at least 10 years since I made coffee in the room.
Unless I forgot a place, seems everywhere I've stayed has coffee by the lobby anytime of the day or night.

For the most part, we always use Holiday Inn Express. Only exception is if it's a group of us and someone else has booked the rooms. Hampton does seem to be the Lodging of choice for the friends we go out of town with the most.
Last stay at a Hampton was in Grand Rapids. I remember (I paid attention 'cuz of this conversation) it did have a clock, and the clock said Hampton on it.

[WC8KCY]

I think it's been at least 10 years since I made coffee in the room.
Unless I forgot a place, seems everywhere I've stayed has coffee by the lobby anytime of the day or night.

This particular Marriott had a Starbuck's that was only open in the morning, and a bar & grill where one could buy coffee. There was not a complimentary cup o' Joe to be found anywhere outside of the rooms. We were at a convention being hosted there, and it was as if they wanted to wring every last nickel and dime out of us.

Most casino/hotels in Vegas now have a Starbuck's, Seattle's Best, Peet's, Dunkin' Donuts or Krispy Kreme and there are no in-room coffeemakers nor complimentary coffee anywhere else on-site. This nonsense started about fifteen years ago, and we've been bringing our own coffeemaker to Vegas ever since.

On the flip side, I've stayed at some decidedly budget-friendly indie places that have had really good coffee, either in the rooms or available gratis 24/7 at the front desk. Reasonable rates, clean rooms, nice beds, and good coffee will keep us coming back.

[Turkeytop]

One of my favourite hotel amenities is a free newspaper delivered to the room.

[radioandtventhusiast]

I stayed at a Hampton Inn in Vermont recently, and there was a clock in our room.

[Turkeytop]

I stayed at a Hampton Inn in Vermont recently, and there was a clock in our room.

Good to know. Maybe the guy who told me about the "new Corporate policy" was actually the guy who stole the clock from our room.

[Rate This]

I stayed at a Hampton Inn in Vermont recently, and there was a clock in our room.

Good to know. Maybe the guy who told me about the "new Corporate policy" was actually the guy who stole the clock from our room.

Maybe the clock removal team hasn’t worked its way to the outskirts of their system yet to take the clocks out.

[RayQix]

I stayed at a Hampton Inn in Vermont recently, and there was a clock in our room.

Good to know. Maybe the guy who told me about the "new Corporate policy" was actually the guy who stole the clock from our room.

I’d say this is the likely scenario and now you’re on to him


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